COVID-19 POLICIES AND INFORMATION

Initial Consultations

At this time, we will be conducting our initial client consultations via Zoom. We are reducing face-to-face contact whenever possible for the safety of our clients and our staff. In addition, most of our products are made from paper which is hard to repeatedly sanitize. To protect the integrity of our samples and other materials we are limiting the in-person contact as much as possible.

In-Person Design Meetings

If an in-person meeting is required it will be limited to two (2) people and masks will be required at all times. We will have gloves and hand sanitizer available for use when handling our items. Due to the smaller size of our current consultation space, this will allow for proper social distancing and easier contact tracing.

Current Production Policy Reminders

We understand that this has been a tremendously difficult time for everyone and that plans can change suddenly. As always, we will do what we can to work with clients through these changes. Little Birdie has had two important policies since our inception that are particularly important in today's planning process.

a.) Once materials have been ordered, our clients are responsible for the total amount of invitations and items listed on their approved proposals and invoices and all costs associated. If you must reduce the size of your event after materials have been ordered, for whatever reason, you will still be responsible for the cost of your original order.

b.) Once printing and production has begun, any costs associated with changes, material reorders and reprints are the responsibility of the client.